I was at the IT Service Management Forum USA's Fusion '08 conference in San Francisco earlier this week to moderate a couple of riveting panel discussions. I tried to keep my mind on the important business of service management, but I couldn't seem to let go of a nagging question: Why does the IT Service Management Forum render its acronym as "itSMF," with the "it" in lower-case italics?
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Don Tennant's blog - Video: The burning itSMF question
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